How Do I Return a Part or Core?

(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER) We have a 30 day return policy. All parts and cores must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you can go to Manage My Order and enter your email address and order number or you may submit a support ticket above within 30 days of purchasing your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can’t be accepted without an RMA Number.

IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.

We DO NOT Accept Returns on OPENED Electrical and Electronic Parts – No Exceptions
If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don’t know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged in, opened or unsealed.

How Should I Ship Back My Return?

  1. Check that all of the parts you wish to return are included in your RMA e-mail.
  2. We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  3. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  4. Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  5. Please do not write on the “boxes” your parts come in as your product will not be considered “resalable”.
  6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.